You have the best customer support I've ever seen.
What a life saver!"Lisa Smith, President
Eastern Supply
Working for the "Wow!"
We are serious about using every customer interaction as an opportunity to exceed your expectations, from service and billing to payroll and technical support.
Your feedback is the most important way we have to learn what you want—both from a support and product perspective. Within two hours of your questions being answered, we'll send you a survey to measure your satisfaction. While this survey is optional, every contact you have with us is an experience we'd love to learn from.
We really do read every survey received, so please tell us what your experience was like. We want to ensure we're focusing on delighting and surprising you with the best customer support you've ever had!
What Our Customers Say
We are in the process of compiling specific customer comments and will post them soon! Here's a recent one that Jennifer received.
Dear Jennifer,
I have been a businessman for thirty some years now, and I have been using QuickBooks since the DOS version (v2.0, I believe). I have always tried to give excellent service to my customers, and I believe I have mostly been successful in that endeavor. Your company, however, continues to humble me.
I have not received nor provided a level of service that surpasses your companies consistently extraordinary performance. WOW! I am speechless to the point of tears. Your solution to my problem is just simply incredible. I am so happy that I cant wait to tell someone else about this (in fact, I'm going to tell my wife and the other agents in my office about this as soon as I get done sending this message). I only hope that you and your supervisor are adequately blessed for taking such good care of this customer. I pray to be more like the example you have set in my own dealings with people.
Please accept my heartfelt gratitude and best wishes for your Thanksgiving holiday.
Ron Ohnhaus Sr.
RKO Financial Services, IncP.S. Please forward this email to your supervisor, or let me know how I can. Thanks again.
